CSS training for “Systems for Building a Successful Practice” is available on-demand.  To purchase click here.

Acquire essential skills that every office needs to know, plus learn relationship-building techniques that turn patients in loyal, lifetime-referring patients. Take all four modules or just the ones you need.

Who will benefit most? New Chiropractors (especially if you run the office yourself!) and C.A.s

Course Descriptions

Each webinar is $87.00 per module

Live and interactive training for your Front Desk CA, designed to meet your training needs.

Module I: Practice Building Principles & Systems

Course Description:

  • What is chiropractic?
  • The roles of team players
  • Psychology of collections
  • Ask and get paid
  • Systems to ensuring that all daily procedures are followed to ensure success

Course Length:
1.75 hr of instruction

Module II: Scripts For Success

Course Description:

  • The power of words
  • Proper telephone etiquette
  • Sounding as good as you really are
  • Scripts for scheduling new patients
  • First visit procedures and scripts
  • Report of findings visit procedures and scripts
  • New Patient orientation

Course Length:
1.75 hr of instruction

Module III: The Power of the Front Desk

Course Description:

  • Simplify your business and improve quality of care
  • Appointment scheduling guidelines
  • Missed appointment scripts
  • Scripts and solutions for dealing with patients who are late or early, the doctor is running behind, patients who come to visit and more

Course Length:
1.75 hr of instruction

Module IV: Dream Team Power Tools

Course Description:

  • What is your purpose?
  • Mission to support your vision
  • Diversity in your group
  • Team policy guidelines
  • Dream team meetings: Guidelines and format
  • Ideal characteristics of a power team

Course Length:
1.75 hr of instruction

Systems for Building a Successful Practice – Series

Course Description:

  • Access to all four of the following webinars
  • Module I: Practice Building Principles & Systems
  • Module II: Scripts For Success
  • Module III: The Power of the Front Desk
  • Module IV: Dream Team Power Tools

Course Length:
Four webinars, each is 1.75 hr of instruction (7 hours total)

Check the CSS calendar for current live webinar schedules & registration details.

Pre-recorded webinars are available for purchase at the CSS store.