CSS training for “Systems for Building a Successful Practice” is available on-demand. To purchase click here.
Acquire essential skills that every office needs to know, plus learn relationship-building techniques that turn patients in loyal, lifetime-referring patients. Take all four modules or just the ones you need.
Who will benefit most? New Chiropractors (especially if you run the office yourself!) and C.A.s
Course Descriptions
- Module I: Practice Building Principles & Systems ⇓
- Module II: Scripts For Success ⇓
- Module III: The Power of the Front Desk ⇓
- Module IV: Dream Team Power Tools ⇓
Each webinar is $87.00 per module
Live and interactive training for your Front Desk CA, designed to meet your training needs.
Module I: Practice Building Principles & Systems
Course Description:
- What is chiropractic?
- The roles of team players
- Psychology of collections
- Ask and get paid
- Systems to ensuring that all daily procedures are followed to ensure success
Course Length:
1.75 hr of instruction
Module II: Scripts For Success
Course Description:
- The power of words
- Proper telephone etiquette
- Sounding as good as you really are
- Scripts for scheduling new patients
- First visit procedures and scripts
- Report of findings visit procedures and scripts
- New Patient orientation
Course Length:
1.75 hr of instruction
Module III: The Power of the Front Desk
Course Description:
- Simplify your business and improve quality of care
- Appointment scheduling guidelines
- Missed appointment scripts
- Scripts and solutions for dealing with patients who are late or early, the doctor is running behind, patients who come to visit and more
Course Length:
1.75 hr of instruction
Module IV: Dream Team Power Tools
Course Description:
- What is your purpose?
- Mission to support your vision
- Diversity in your group
- Team policy guidelines
- Dream team meetings: Guidelines and format
- Ideal characteristics of a power team
Course Length:
1.75 hr of instruction
Systems for Building a Successful Practice – Series
Course Description:
- Access to all four of the following webinars
- Module I: Practice Building Principles & Systems
- Module II: Scripts For Success
- Module III: The Power of the Front Desk
- Module IV: Dream Team Power Tools
Course Length:
Four webinars, each is 1.75 hr of instruction (7 hours total)
Check the CSS calendar for current live webinar schedules & registration details.
Pre-recorded webinars are available for purchase at the CSS store.